Hi, how can we help?
Search answers about bookings, refunds, trips and your account, or talk to a person.
Bookings & payments
Where can I see my booking?
Log in with your mobile number and open My Trips. Every booking shows its status, travellers, fare and booking ID. Confirmations also go to your email.
Which payment methods do you accept?
UPI, debit and credit cards, net banking and popular wallets through our payment partner Razorpay. Group trips also offer no-cost EMI on eligible cards.
My money was deducted but there’s no booking
Don’t pay again. If a payment doesn’t complete, the booking is released automatically and your bank reverses the amount, usually within 5–7 working days. If it’s been longer, WhatsApp us your bank reference.
Can I get a GST invoice?
Yes. Add your GSTIN at checkout and the invoice is issued in your company’s name. For team travel, see wago for Business.
Can I change the traveller name?
Names on flight and train tickets can’t be changed after booking, so cancel and rebook. For group trips and stays, WhatsApp us and we’ll update it for free up to 7 days before.
Cancellations & refunds
How do I cancel a booking?
Go to My Trips, open the booking and tap Cancel. You’ll see the exact refund before you confirm.
How much refund will I get?
It depends on how close you are to the travel date: 90% for 30+ days, 50% for 15–29 days, 25% for 2–14 days, and none within 48 hours. Non-refundable fares are marked before you pay. See the full cancellation policy.
When will my refund arrive?
Refunds to wagoCash are instant. Refunds to your original payment method take 5–7 working days after cancellation, depending on your bank.
What is Zero cancellation?
An add-on at checkout. If you cancel for any reason up to 24 hours before travel, you get a full refund.
The trip was cancelled by wago. What now?
You get a 100% refund or a free move to another date, whichever you prefer. We’ll contact you first.
Group & weekend trips
How does “pay 10% to book” work?
Pay 10% to lock your seat. The balance is due 15 days before departure. We send reminders on WhatsApp and email.
Can I join solo?
Yes. Around 70% of travellers book solo. You share a room with someone of the same gender, and your captain makes sure nobody’s left out.
Can I change my departure date?
Date changes are free up to 15 days before departure, subject to seats. The credit stays valid for 12 months.
What should I pack?
Your captain shares a checklist on the trip WhatsApp group a week before. For treks, we also share a gear list and rental options.
Is there an age limit?
Travellers must be 18 or older, or 12+ with a parent on family-friendly departures. Most groups are 21–35.
Flights
How do I do web check-in?
Web check-in opens 48 hours before departure for most airlines. Use the airline’s website or app with your PNR from My Trips.
How much baggage can I carry?
Domestic economy usually allows 7 kg cabin and 15 kg check-in, but it varies by airline and fare. Your booking shows the exact allowance.
Can I check my flight status?
Yes. Use Flight & PNR status to see live departure and arrival times.
My flight was cancelled by the airline
You’re entitled to a full refund or a free reschedule from the airline. We process it as soon as the airline confirms, with no wago fee.
Trains, buses & cabs
How do I check my PNR status?
Enter your 10-digit PNR on Flight & PNR status. Waitlisted tickets show the latest position.
What is Tatkal?
A last-minute quota that opens one day before the journey (10am for AC, 11am for non-AC) at a higher fare. Confirmed Tatkal tickets aren’t refundable.
Where do I board my bus?
Your ticket shows the boarding point, time and the operator’s contact number. Reach 15 minutes early.
My cab driver hasn’t arrived
Driver details are sent two hours before pickup. If they’re running late, call the driver or WhatsApp us and we’ll arrange another car.
wagoCash & offers
What is wagoCash?
Your wago wallet. New users get a welcome bonus, paid bookings earn cashback, and refunds can go here instantly. See it in Wallet.
How much wagoCash can I use?
Up to 50% of a booking’s value can be paid with wagoCash. It combines with coupons.
Why didn’t my coupon work?
Coupons have rules: minimum booking amount, first booking only, a specific service or an expiry date. The checkout shows why a code didn’t apply. See live codes on Offers.
Account & login
How do I log in?
Enter your mobile number and the one-time password (OTP) we send you. There’s no password to remember.
I’m not getting the OTP
Check that the number is correct, wait 30 seconds and tap resend. Make sure SMS from businesses isn’t blocked on your phone.
How do I delete my account?
WhatsApp or email us from your registered number. We’ll delete your data within 30 days, except what the law requires us to keep, such as invoices. See our Privacy policy.
Safety on trips
Is travel insurance included?
Every group trip includes ₹5L travel insurance. For other bookings you can add cover at checkout.
What happens in an emergency?
Your captain is trained in first aid, and our ops desk is reachable 24×7. In a medical emergency call 112. Read more on our Safety page.
Is it safe for women travelling solo?
Yes. Rooms are same-gender twin or triple sharing, and many departures have a woman co-captain.
No answers for “”
Try a different word, or ask us directly. We usually reply in minutes.