Trained captains
Mountain first aid, AMS (altitude sickness) response and group-handling training. Background checks on everyone.
Safety at wago
Adventure, without the worry.
Every trip runs on a safety playbook: trained captains, verified stays and drivers, insurance and a 24×7 ops desk watching every departure.
₹5L insurance on every trip24×7 ops deskWomen co-captains
100%first-aid trained captains
₹5 lakhinsurance per traveller
24×7trip operations desk
1 : 12captain to traveller ratio
Our safety promise
What we do on every single trip
Verified stays
We inspect every hotel, homestay and camp for fire exits, clean water, working locks and separate rooms for women.
Checked vehicles and drivers
Licensed drivers with hill experience, vehicle fitness papers, GPS tracking and no night driving on mountain roads.
Insurance included
₹5L cover on every group trip for medical emergencies, accidents and evacuation.
24×7 ops desk
A live team tracks every departure, the weather and road closures, and steps in the moment plans change.
Women travel safe
Same-gender rooms, women co-captains on many departures and a direct line to our ops desk.
High-altitude protocolAcclimatisation days, oximeter checks every evening and oxygen cylinders on every trip above 3,500 m.
In the mountains
Extra care above 3,000 metres
Ladakh, Spiti and Himalayan treks need more than enthusiasm. Our high-altitude playbook includes:
- Acclimatisation built in: itineraries follow “climb high, sleep low” rules.
- Daily health checks: SpO₂ and pulse readings logged by your captain.
- Oxygen and a medical kit on every high-altitude departure.
- Evacuation plans for each route, with the nearest hospitals mapped.
- Weather calls: if it isn’t safe, we don’t go. Safety beats the itinerary, every time.
Your part
Travel smart with us
Share health info
Tell us about conditions, allergies or medication when you book, so your captain is prepared.
Follow the captain
On treks and in water, the captain’s call is final. It’s how everyone gets home happy.
Stay reachable
Keep your phone charged, join the trip WhatsApp group and share your live location on travel days.
Speak up
Uncomfortable with anything or anyone? Tell your captain or the ops desk. We act immediately, and confidentially.
In an emergency
Call your captain first, then our 24×7 line +91 98765 43210. Anywhere in India, dial 112.
What does the insurance cover?
Emergency medical treatment, accidental injury, hospitalisation and emergency evacuation during the trip, up to ₹5 lakh per traveller. The policy document is shared before departure.
Can I travel with a medical condition?
Often, yes. Tell us when you book and we’ll advise. Some high-altitude treks need a doctor’s fitness certificate.
What if someone in the group behaves badly?
We have zero tolerance for harassment, drugs or violence. The captain can remove anyone from the trip without a refund, and we’ll involve the police if needed.
How do you choose stays and drivers?
Only after an in-person check by our ops team, and we review them after every trip based on traveller feedback.